4 P’s to Competent Communication

Please consider the following effective practices to put into place to become a more competent and persuasive communicator personally and professionally: 1. Pause – Excellent communication starts with stopping first. There are great rewards for avoiding knee-jerk reactions. They call them “knee-jerk” because a lot of times a jerk is exactly how you feel afterwards… Pausing gives you […]

4 “Black Flag” Phrases

You know you’ve heard these phrases before… Perhaps you’ve likely said them yourself… I call them “black flag” phrases, and you should be very afraid of them… These statements are communication suicide for practitioners, though they usually don’t realize it at the time. These statements reveal much about the person saying them, and it ‘ain’t […]

Need It Most

I’m so sick of some people dismissing blog posts, talks or trainings on the so-called “soft skills” as simply “common sense.” Just because you may have read a few books or articles on communication and listening skills, or even attended a seminar or two over the years hardly qualifies you (or me, or anyone) as an expert on these all-important topics. If this information was […]