Need It Most

I’m so sick of some people dismissing blog posts, talks or trainings on the so-called “soft skills” as simply “common sense.” Just because you may have read a few books or articles on communication and listening skills, or even attended a seminar or two over the years hardly qualifies you (or me, or anyone) as an expert on these all-important topics. If this information was […]

The “Common Sense” Defense

Sooooo often… sooooo unbelievably often… I hear some variation of the following statement while out training, teaching, or speaking: “I already ‘know’ all of this stuff; it’s all just ‘common sense‘…” Really? Give me a break… It’s a BIG, ballsy statement if you really think about it. Someone is basically saying: “There’s nothing you have to offer […]

The Hard Way

Pointing fingers and shirking responsibility. Defensiveness. Denial. Avoidance. Resisting change. Being self-centered vs. selfless. Taking vs. giving. Telling vs. listening. Condescension. Intolerance. Arrogance. Insensitivity. These are the paths of least resistance. The easier things to do. The most predictable ways to behave. The ways most choose to take. These are the easy ways… Why? You […]