Thirty-Five

35

Bitching. Moaning. Whining. Complaining. It’s all some people seem to do. It’s their identity and their attention-seeking mechanism. They’re quick to point out what sucks, what doesn’t work, why it’s never worked, and who’s to blame. They’re easy to spot because their language is laced with self-pity. They’re seemingly incapable of NOT living in the past.

News flash: There’s no nobility in this. There’s no redeeming value in choosing this lifestyle. And make no mistake… it IS a choice. It’s so easy to point fingers. It’s so easy to cry foul. It’s so terribly easy to be a victim… which is why so many do.

As an organizational leader (and I argue that we are ALL leaders of something, somewhere), I’m looking for those who have the courage to go against the grain. Those who have the balls to step-up, and come up with real solutions to real problems. Those who aren’t afraid to be objective about their part in past failures, but who also aren’t afraid to embrace change and to be badass about making things better.

Screw the doom-and-gloomers and the dream-stealers. Be a solution-seeker, or get the hell out of the way. Do it for your sake, and for all of our sakes… for fuck’s sake.

Stay tuned-in…


 

Twenty-Nine

29

Problem-solving – Part 2.

It’s everyone’s job; everyday. Your value, and mine, is to attributed to, and proportional to the size of problems you and I can help others solve. So who are these others? Anyone and everyone you interact with… your family, friends, co-workers, colleagues, and customers.

The bigger the problem; the more valuable the solution that can be offered. It can be a tangible or intangible solution, just as long as it brings real or perceived value to another.

And value is determined by perception, not necessarily by reality. It’s not up to the solution-provider, but more so, the solution-seeker, to decide something’s inherent value.

It’s an important distinction that many get backwards.

Definitively know what you find, AND what others find value in, and then provide that value to those in your network who need it most.

Providing value to others upfront, produces your value to them on the back end. Win-win.

Stay tuned-in…


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Twenty-Eight

28

Problem-solving – Part 1:

It’s everyone’s job; everyday. It has to be because everyone has problems we often need others to help us solve.

The big distinction is the degree to which you and I project our problems onto others and expect them to help us solve them.

Do others become a destination for your problems, or are they an additional resource to assist you with a solution?

Part of effective problem-solving is choosing the correct response to the above question. I believe its answer is self-evident.

Don’t become someone else’s problem simply because you are unwilling to work on solving your own shit first.

Stay tuned-in…


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Calling On You

calling_on_youWhat happened:

Minding my own business, after business hours, browsing (and usually buying) at the local Barnes & Noble on a Tuesday night… My PERSONAL cell phone rings, but I don’t recognize the number, so I let it go to voice mail.

The message is the third time a certain individual from a certain organization that I worked for has called me in the evening, in a panic, requesting me to call him back ASAP to solve a problem he has failed to adequately prepare for at this particular moment in time. (Important note for clarification: my official role in this situation was NOT a 24×7 customer service/technical support representative).

I call back (from my BUSINESS cell phone that I’ve asked this person to use instead of my personal number twice previously) within about three minutes of his call. I begin to calmly explain the proper protocol for support issues yet AGAIN to this person, but still ask the nature of the problem in the hopes of offering some amount of assistance.

Apparently, this thirty second explanation upon returning this call is taking too long because I get cut off mid-sentence with “Yeah, well, I really need to get back, I don’t have time to get into all of this right now.” Or something to that effect…

Undaunted (or possibly a glutton for punishment) I quickly inquire “Well did you receive, and have chance to take a look at all of the training information I emailed to you after our conversation last week?”

<…deafening silence…>

“Within those resources I provided you are the answers to the majority of the basic introductory questions you’re having now.” I tell him. “You know, a quick peruse through that information will save you time and frustration having to make phone calls in the moment” I urge. To which he finally and pointedly replies: “Yeah, I got the information, but I don’t have any extra time to spend on that stuff, I go to school full time and work, and am just too busy.” Then he abruptly hangs up…

I’m left hanging, asking myself what the hell just happened here? I’m thinking I must be in the middle of some kind of fucking nightmare right now because no matter what I say, or how many times I offer up assistance, or how nice, or responsive, or professional, or thorough I am… it’s a no-win situation with this person. Nothing gets through, nothing is good enough, nothing changes, and nothing improves no matter how hard I try.

Zombie-like due to disbelief, I immediately commence to committing this diatribe into the annals of the talk shiFt-osphere you’re reading right here…

What SHOULD have happened:

1. Do your homework, give your dilemma due-diligence, and put some time and effort into solving your own (easily resolvable) problem before contacting the wrong person (who has already gone to great lengths to help you previously), at the wrong time.

2. Realize what an insensitive and self-centered tool you are for not doing #1.

3. Don’t fucking call me. Ever. Again.

Agree or disagree; just no apathy.

Stay tuned-in…

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Get my articles and exclusive content with science-based insights to shiFt your communication from adequate to ass-kicking!